Last Updated: March 11, 2024
This Privacy Policy (“Policy”) is intended to inform you about how Hawkins Service Company (“we,” “us,” or “our”) collects, uses, and protects your information through our website at https://www.hawkinsserviceco.com (“Site”) and related services.
By using this Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site.
What Information Do We Collect?
We collect both Personal Information and Usage Information:
Personal Information You Provide:
This includes your name, email, phone number, address, and any information voluntarily provided via web forms, chat, surveys, or service scheduling.
Information Collected Automatically:
We collect device and usage data such as browser type, IP address, page views, device identifiers, and referral source. Technologies used include cookies, web beacons, and analytics platforms such as Google Analytics.
How Do We Use Your Information?
We use your information to:
- Provide and improve our services
- Schedule and confirm appointments
- Send communications related to your service
- Process payments
- Deliver marketing and promotional content (if you’ve opted in)
- Respond to inquiries and customer service requests
- Comply with legal obligations
What Types of Communications You May Receive
By providing your contact information, you may receive:
- Appointment Reminders
- Membership or Estimate Notifications
- Promotional Offers and Marketing Content
- Informational Updates about your service or account
- Email Newsletters
Message Frequency:
- Appointment-related messages: up to two per appointment
- Promotional messages: periodic (e.g., monthly or when offers arise)
- Transactional messages: as needed based on your account activity
SMS Text Messaging
By submitting your phone number through our website or services, you agree to receive SMS communications from Hawkins Service Co. for the purposes outlined above.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying “STOP”, and no further SMS communications will be sent. For help, reply “HELP” or email us at bookings@hawkinsserviceco.com.
We do not share, sell, or rent phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Consent to receive messages is not required to make a purchase.
Do We Share Your Information?
We may share information with trusted service providers to perform functions on our behalf, such as:
- Payment processing
- Customer relationship management
- Email and SMS delivery
- Analytics and advertising services
All such parties are contractually obligated to protect your data and may not use it for their own marketing purposes.
We do not sell or rent your personal information — including SMS opt-in data — to third parties for promotional purposes.
Managing Your Communication Preferences
You can manage your preferences or opt out of communications at any time by:
- Clicking the “unsubscribe” link in marketing emails
- Replying STOPto SMS messages
- Contacting us at bookings@hawkinsserviceco.com
Even if you opt out of marketing messages, you may still receive transactional communications required to fulfill our services (e.g., appointment confirmations).
Cookies and Tracking Technologies
We use cookies, web beacons, and analytics tools to:
- Monitor website traffic and usage
- Improve functionality and user experience
- Serve targeted advertisements via platforms such as Google & Microsoft Ads
You may disable cookies through your browser settings, though this may affect website functionality.
To manage interest-based advertising, visit:
- Digital Advertising Alliance: http://www.aboutads.info/choices/
- Google opt-out: https://tools.google.com/dlpage/gaoptout
Children’s Privacy
Our Site is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.
Data Security
We implement physical, technical, and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
Changes to This Privacy Policy
We may update this Policy periodically. The “Last Updated” date will reflect the most recent changes. Continued use of the Site constitutes acceptance of any updates.
Contact Us
If you have any questions about this Policy or how we handle your information, please contact us:
Hawkins Service Co.
7601 Industrial Ln
Tampa, FL 33637
Phone: (813) 871-6610
Email: bookings@hawkinsserviceco.com
Terms and Conditions
By submitting, you authorize Hawkins Service Co. to reach out to you via phone, email, or text for our marketing purposes or for information about project needs. We will never share your personal information with 3rd parties for marketing purposes or spam you. You can opt out at any time. Message frequency may vary. Message/data rates apply. Consent is not a condition of purchase. Contact bookings@hawkinsserviceco.com for assistance.