This Privacy Policy (“Policy”) explains how Hawkins Service Company (“we,” “us,” or “our”) collects, uses, discloses, and protects information through our website at https://www.hawkinsserviceco.com (“Site”) and through related services.

By using the Site, you acknowledge the practices described in this Policy. If you do not agree with this Policy, please discontinue use of the Site.

What Information Do We Collect?

We may collect Personal Information and Usage Information, including:

Personal Information You Provide:
This may include your name, email address, phone number, mailing or service address, and other information you voluntarily provide through web forms, chat, surveys, service scheduling, account registration, or other interactions with us.

Information Collected Automatically:
When you use the Site, we may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, referring website, approximate geographic location, interactions with the Site, and other technical or usage information.

We may use cookies, pixels, web beacons, tags, scripts, and similar technologies to collect this information.

How Do We Use Your Information?

We may use information we collect to:
  • Provide, maintain, and improve our services and website
  • Schedule, confirm, and manage appointments
  • Respond to inquiries and customer service requests
  • Communicate with you about services, appointments, estimates, and your account
  • Process payments and transactions
  • Send marketing and promotional communications when permitted and, where required, with your consent
  • Measure and improve the effectiveness of our advertising and marketing
  • Analyze website usage, performance, and user interactions
  • Detect, prevent, and address fraud, security issues, and technical problems
  • Comply with applicable laws, regulations, legal processes, or governmental requests

Analytics, Advertising, and Session Recording

We use third-party analytics, advertising, and website optimization services to understand how visitors use our Site, measure advertising performance, improve the user experience, and support our marketing efforts.

These services may include technologies provided by companies such as Google, Microsoft, Meta, Reddit, Nextdoor, and other advertising, analytics, or marketing providers.

Depending on how you interact with the Site, these technologies may collect information such as browser and device information, IP address, pages viewed, referring URLs, interactions with website elements, advertising identifiers, and other usage information.

Microsoft Clarity

We use Microsoft Clarity to help us understand how visitors interact with our Site through analytics, heatmaps, and session recordings. Clarity may collect information about interactions such as clicks, scrolling, mouse movement, page navigation, and other website activity to help us analyze and improve the Site.

Clarity’s privacy controls are configured to mask sensitive content. Information entered into form fields is masked and is not captured as readable content by Clarity. Additional masking may also be applied to website content to help protect visitor information.

For more information about how Microsoft processes information through Clarity, please review Microsoft’s privacy documentation.

Google Analytics and Google Advertising Services

We may use Google Analytics and Google advertising services to understand website traffic, measure conversions, and evaluate the effectiveness of advertising campaigns.

We may also use Google Ads Enhanced Conversions. When enabled, this feature may use information that you provide to us, such as an email address, phone number, name, or address, to improve conversion measurement. Google states that this information is hashed using SHA-256 and used for matching and measurement purposes.

Other Advertising and Marketing Technologies

We may use advertising and marketing technologies provided by third parties, including Meta, Microsoft, Reddit, Nextdoor, and other providers. These technologies may help us measure advertising campaigns, understand how users interact with our Site, and deliver or measure relevant advertising.

The specific technologies used on the Site may change over time as our marketing and analytics needs change.

What Types of Communications You May Receive?

Depending on your interactions with us and your communication preferences, you may receive:
  • Appointment reminders
  • Membership or estimate notifications
  • Service-related communications
  • Promotional offers and marketing communications
  • Informational updates about your service or account
  • Email newsletters
  • SMS text messages
Message Frequency:
  • Appointment-related messages: up to two per appointment
  • Promotional messages: periodic, such as monthly or when offers become available
  • Transactional messages: as needed based on your account or service activity

SMS Text Messaging

By submitting your phone number through our website or services and providing the applicable consent, you may receive SMS communications from Hawkins Service Company for the purposes described above.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing SMS messages at any time by replying “STOP.” For assistance, reply “HELP” or contact us at [bookings@hawkinsserviceco.com](mailto:bookings@hawkinsserviceco.com).

We do not sell or share SMS opt-in information, including phone numbers obtained through SMS consent, with third parties or affiliates for their own marketing purposes.

Consent to receive marketing text messages is not required to make a purchase.

Do We Share Your Information?

We may disclose information to service providers and other third parties when reasonably necessary to operate our business, provide services, communicate with customers, process transactions, analyze website usage, measure advertising performance, or perform other business functions.

These third parties may include providers of:

  • Payment processing
  • Customer relationship management
  • Email and SMS delivery
  • Appointment scheduling
  • Website hosting and technology services
  • Analytics and website optimization
  • Advertising and marketing
  • Call tracking and related communication services

Depending on the service being provided, these companies may process information on our behalf or receive information for purposes such as analytics, advertising measurement, conversion measurement, fraud prevention, or other legitimate business purposes.

We do not sell or rent your personal information for money. However, certain privacy laws may define terms such as “sale” or “sharing” more broadly to include certain advertising or data-processing activities. Where applicable law provides you with specific rights regarding these activities, we will honor those rights as required by law.

Managing Your Communication Preferences

You can manage your communication preferences or opt out of certain communications by:
  • Clicking the “unsubscribe” link in marketing emails
  • Replying STOP to marketing SMS messages
  • Contacting us at bookings@hawkinsserviceco.com

Even if you opt out of marketing communications, you may still receive transactional or service-related communications necessary to provide services you have requested, such as appointment confirmations and service updates.

Cookies and Tracking Technologies

We use cookies, pixels, web beacons, tags, scripts, and similar technologies to:

  • Operate and secure the Site
  • Remember preferences and improve website functionality
  • Understand website traffic and usage
  • Analyze visitor interactions and website performance
  • Measure advertising and marketing campaigns
  • Measure conversions and advertising effectiveness
  • Support relevant advertising and marketing activities

Some technologies are provided by third-party companies. These companies may collect information about your browser, device, interactions with our Site, and other usage information in accordance with their own privacy policies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the Site.

For information about interest-based advertising choices, you may visit:

Digital Advertising Alliance: https://www.aboutads.info/choices/

Google Ads Settings: https://adssettings.google.com/

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising or other data processing activities where required by applicable law
  • Request information about how your personal information is collected and used

To exercise an applicable privacy right or ask a question about your personal information, contact us using the information provided below.

We may need to verify your identity before completing certain requests. Your rights may vary depending on your state of residence and applicable law.

Children’s Privacy

Our Site is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Data Security

We implement reasonable physical, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

Third-Party Websites and Services

Our Site may contain links to third-party websites, services, scheduling tools, social media platforms, or other resources that are not controlled by us.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Privacy Policy

We may update this Policy periodically to reflect changes to our practices, technologies, legal requirements, or services.

The “Last Updated” date will reflect the most recent revision. We encourage you to review this Policy periodically for updates.

Last Updated: [date]

Contact Us

If you have questions about this Policy, our privacy practices, or how we handle your information, please contact us:

Hawkins Service Company
7601 Industrial Ln
Tampa, FL 33637

Phone: (813) 738-6560
Email: [bookings@hawkinsserviceco.com](mailto:bookings@hawkinsserviceco.com)